We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by drguberman.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
If you order a product via priority mail or express overnight and product is not in stock we will make every effort to ship your product as soon as possible via the expedited shipping method you choose. We will be happy to refund your monies for shipping but we then will mail your package via ground at no charge to you.
Merchandise paid for by check will be refunded by check within 30 days.
International Orders and Return Policy:
Because of regulations governing foreign countries, customs, and shipping policies, please note that we cannot issue refunds or accept returns on any products shipped outside of the United States for any reason. We are not responsible for issues that may arise pertaining to international orders, unexpected product damages or problems, or any delays affecting your delivery date. If your international order is lost or misplaced at customs or your local postal facility, we cannot offer a replacement or refund. Shipping or custom fees are also not subject to refund.
On high-volume orders, additional shipping and handling fees are applicable depending on your country of origin.
Shipping options outside of the United States:
Shipments outside of the United States are subject to different rates and use different shippers which will be identified at the time that the order is placed. You the customer are responsible and solely bear the risk for all applicable duties, fines and taxes. You also bear the risk of government seizure or delay of the shipment.
Note that international orders may take anywhere between 14-30 days to arrive, with some exceptions possible. Orders are typically sent to international shipping handlers Tuesdays and Fridays. In the absence of a 10-pound batch minimum, orders are held until the following week's shipping day(s). Thereafter, international shippers reserve the right to process and ship packages at their discretion, which is outside of drguberman.com control.
Importer of Record: To say this another way, when you order from drguberman.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office.
Customs Returns: If an item is returned to us due to a customs related issue, you may be billed a 20% restocking fee. In addition, your credit card will be charged for any extra shipping costs incurred by drguberman.com to retrieve your package.
Customs Returns/Credits: If your package is returned to us because of customs issues you will be credited as above, for the merchandise if the package is returned to us in saleable condition.